Terms
Terms of sale
Plain terms for a small workshop. They tell you when the order becomes a contract, what it costs to get it to you, when you can send it back and what happens if something is wrong with it.
Who you are dealing with
These terms are between you and Lanternrow Ltd, company number 11482097, registered in England and Wales at 42A Park Ln, Norwich NR2 3EF, VAT number GB348112944.
Most of what we sell goes to people lighting their own garden, so these terms are written for consumers. Nothing in them takes away a right the law gives you. If you are buying for a business, say so when you send the list — the consumer cancellation rights in clause 06 will not apply to you and we will tell you what does.
How an order is made
There is no card checkout on this site, and that is deliberate. The basket collects what you are interested in; pressing Send the list passes it to us as an enquiry, not as a purchase.
We then write back, usually the same working day, with the total, the cable length we make it and any note about whether the transformer you chose is big enough for the run. The contract exists when you accept that quotation in writing — an email saying yes is enough — or when you take the goods away from the yard.
Everything we quote is subject to the parts still being on the shelf. If something has gone since the page was last updated we will say so in the reply rather than substitute it quietly.
Prices, VAT and what delivery costs
| Item | How it works |
|---|---|
| Prices on the site | Include VAT at 20 per cent |
| Minimum order | £30 |
| Delivery | £6.50, or free once the order passes £120 |
| Cable | Priced by the metre and cut to the length you ask for |
| Quotation | Holds for 30 days from the date we send it |
If the price of copper or of the cable we buy moves sharply between quotation and order we will tell you before anything is cut, and you are free to walk away at that point with nothing owed.
Cable cut to length
Cable is measured off the drum against a steel tape and cut for your job. That makes it goods made to your specification, and the law treats it differently from something off the shelf.
Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the 14-day right to cancel does not apply to cut cable. Once it is off the drum we cannot sell it on. Everything else in your order keeps the full right to cancel.
This is also why we add a metre of slack at each end and ask how far the furthest fitting sits from the house. It is cheaper to be generous once than to splice later.
Delivery and collection
Within Norfolk we deliver on our own runs, usually within three to five working days. Further out it goes by courier on a tracked service. Collection from the Park Lane yard is welcome by arrangement — ring first so the order is packed and somebody is there.
Goods become your responsibility when they are delivered to you or to a person or place you have nominated, as section 29 of the Consumer Rights Act 2015 sets out. If a parcel arrives damaged, photograph it before opening it any further and send us the picture the same day — that is all the courier ever asks for.
If we cannot deliver within 30 days and have not agreed a longer period with you, you may treat the contract as at an end and we will refund everything paid.
Changing your mind
For anything except cut cable you have 14 days from the day the goods arrive to tell us you are cancelling, and a further 14 days to get them back to us. An email is enough; there is no form to fill in.
- —Send the goods back unused, in a condition we could sell on, with the fittings and screws they came with.
- —Return postage is yours unless the goods were faulty or we sent the wrong thing.
- —We refund within 14 days of the goods reaching us, by the route the money came, including the standard delivery charge you originally paid.
- —Handling beyond what you would do in a shop — a lantern wired in, spiked into a bed and left out in the rain — can reduce what we refund.
Transformers that have been opened are still returnable. Transformers that have been connected to the mains are not, for reasons that should be obvious.
If something is wrong with it
The Consumer Rights Act 2015 says goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- —within 30 days you can reject them outright and have your money back;
- —after that, we get one go at repairing or replacing them;
- —if that does not put it right, you can keep the goods for a reduced price or hand them back for a refund, which may be reduced to reflect the use you have had.
None of that is affected by the guarantee in the next clause, which sits on top of your legal rights rather than in place of them.
Our guarantee
| Part | Guarantee |
|---|---|
| Brass and copper bodies | Five years against splitting, seam failure and water ingress |
| LED boards and drivers | Two years |
| Transformers | Two years |
| Cable and connectors | One year |
| Glass | Not guaranteed against breakage |
Patina is not a fault. Brass and copper go dull and then brown; that is the material behaving as it should, and a lantern that still looked like a new penny after three winters would be the odd one.
The guarantee does not cover fittings run at the wrong voltage, submerged beyond their IP rating, wired into the mains, or opened and rebuilt by somebody else. Restored second-hand lanterns carry twelve months on the parts we fitted, not on the body we did not make.
Fitting the lights
Everything after the transformer runs at twelve volts and is extra-low voltage, so the cable can be pegged down under the turf and does not need an electrician or a Part P notification.
The mains side is a different matter. Plugging a transformer into an existing outdoor socket is a job for anyone; putting in a new outdoor socket or a weatherproof supply is notifiable work and should go to a registered electrician. We are happy to say what the load will be so they can size it.
Keep transformers out of standing water even when they are rated for rain, and leave the cable slack rather than taut — frost lifts turf, and a tight run is the one that pulls apart in February.
Paying
We invoice on delivery or on collection, payable within seven days by bank transfer; the details are on the invoice. For orders over £400 from a new customer we ask for half up front, which we will always say in the quotation rather than spring on you afterwards.
Title in the goods stays with us until they are paid for in full. Risk, as clause 05 says, passes to you on delivery.
Liability
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care. We are not responsible for loss that was not foreseeable when the contract was made.
We do not limit our liability in any way for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, or for anything else the law does not allow us to limit.
We do not supply goods for commercial resale, and we have no liability for loss of profit, loss of business or loss of business opportunity.
Complaints, and which law applies
Tell us first — [email protected] or +44 1603 614266. We answer complaints within five working days and try to settle them within twenty-eight. We are not signed up to an alternative dispute resolution scheme, which we would rather state here than leave you to discover.
These terms are governed by English law and you can bring proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland you may also use the courts there.